When the weather changes, take the ups and downs out of your monthly utility bill by signing up for Budget Billing. When you sign up for Budget Billing, we estimate your monthly payment based on your usage over the past Year. You will be billed this amount for the next 11 months and the 12th month is used to settle up any difference between what you’ve paid and your actual charges. To be eligible for Budget Billing, your account cannot be in a past due status and you need to have had at least 12 months service at your current address. To sign up for Budget Billing call our customer service office at 704.866.6714 or 704.866.6716.
For more information on Utility Customer Service see the Quick Links and Programs sections to the right.
Offices for Utility Customer Service are open Monday through Friday, 8:00 am to 5:00 pm and are located in City Hall at 181 South Street on the first floor.
181 South Street, Gastonia, NC 28052
(PO Box 1748, Gastonia, NC 28053-1748)